i said earlier that i would write a review of my new wonder wash after using it for a while. i've been using it for about a week now, and i have mostly positive things to say about it. it has successfully achieved my goals of reduced water, detergent, electricity, and cost, as well as increased schedule flexibility and exercise for my laundry needs. the clothes are generally as clean as what i would get out of a laundry machine, and in the rare instances where they aren't quite as clean, i expect more closely following the instructions regarding amount of water and detergent would fix that. i've just been doing rough guesses so far.
my main worry before trying the wonder wash was the handle breaking, as the few comments i had found online indicating that might happen. but my handle is detachable, so i don't know how it could possibly break. another positive surprise has been how little time it takes to do a load of laundry. i can fill, wash, rinse, hand wring, and hang a load of laundry (about a day and a half worth of clothes for one person) in only about fifteen minutes. in general, i haven't had any real problem so far, and i would recommend the wonder wash.
Update: Wonder Wash instructions have been posted to my website, thanks to Hanna Bachman for typing them and sending them to me.
Some of my friends have been jeering me that this is a scam... I hope they'll be eating crow soon.
how did it go? did you order it? i'm still skeptical that it will clean as well as soaking it in a washing machine.
Could someone e-mail them a copy.
winter_chris@hotmail.com
Good idea!
Inow need a new lid, is it possible to get one or do I need to purchase a new washer
How much clothes can be washed at one time? And you have to manually crank it to wash clothes, does that take a long time? Wanting more info before I buy..
I am in a very space challenged environment. How small does the unit become when not in use?
Thanks
Thanks - I was thinking of for our sailboat - she is not large and storage is always a problem
i have brought for a washing machine break down quite easy to use good results
Cheers!
After a phone call, the following email exchange occurred:
to Laundry Alternative
Hi. That 'lady' was my partner, and was indeed calling on my behalf. I listened to the very rude message you left her, and have some problems with your own interpretation of the facts. In your message, you state that you "confirmed with [me]" that the spin dryer was out of stock, but I only received this information after asking you through email for a status update, a full three weeks after I placed my order. In the meantime, the wonderwash was not shipped--Laundry Alternatives provided no reason for the delay.
Three weeks without informing me that one of the items I've shipped is out of stock--three weeks without shipping the other item I ordered--three weeks without any action on your part, until I have to write you and ask for an explanation--this is very poor customer service indeed.
Further, I received no notification of the shipment of the wonderwash. All other companies I have dealt with have sent me notification of
shipment along with my tracking number and customer service contact information for both the seller and the shipping company; you finally supplied me with only a UPS tracking number only after my partner was forced to call you on the phone.
The way in which you do business has left me feeling very distrustful of your company. If you cannot cancel my shipment now, please bear in mind that I will refuse to accept it, and cancel any charges you have made to my credit card.
Reply
From: Laundry Alternative
She left us a condescending, whiny message (like your email) You told us to ship the Wonderwash now, which is exactly what we did. We even gave you the tracking number! If you didn't want it and wanted to cause us all this grief, why did you tell us to ship it?
We don't care if it was your wife or not. She was dismissive and critical, did you listen to her message? It is one thing to be rude and dismissive, but when you are also costing us money and time it makes it a lot worse.
How can we cancel the shipment? It has already left! Then to top it off you threaten to abuse the credit card rules and cancel payment. Are you just trying to spite us to make us lose money? It sure appears that way. You can refuse the shipment and we'll return your money at that time (even the shipping, even though it isn't fair it's worth it not to deal with you). We do need proof that you refuse the shipment, otherwise if we issue the refund first you'll just keep it for free.
Oh and you can forget about your spin dryer. Go buy an overpriced $450 model from the only other company that sells them. We try to sell a reasonably priced eco-friendly product and this is the thanks you give us.
I am filing a complaint with the Better Business Bureau, and I suggest others who have had problems with this business do the same.
http://www.treehugger.com/files/2006/11/portable_spin_d.php
and read about the Laundry Alternative and their Spin Dryer. There are so many complaints with that company, I am surprised they are still in business.
I purchased and have used a Wonder Wash since May 2007 (this website helped with my decision). I use for 3-4 laods per week combined with Seventh Generation powder detergent, and have been pleased overall.
My workflow:
Add a tablespoon of detergent to the bottom of the tub for a partial load, then fill half way with hot water.
If a load is a full load, 2 tablespoons of detergent are used.
Add the clothes, then after the clothes are in the tub, add the remaining hot water.
Crank for a minute, then let it sit and soak for a couple minutes (I tend to multitask), then come back and crank it for two minutes.
Allow to drain.
Add cold water for the rinse cycle.
The rinse cycle receives a full minute of cranking.
Allow to drain.
Hand wring, then line dry.
I spot-clean stains per normal before putting them through the wash, and for the rare occurrence when I have muddied clothes, perhaps after some especially dirty gardening, I will wash those items by themselves. It sometimes helps to crank & wash jeans and heavy pants by themselves for a minute before adding the other items to a load.
My Wonder Wash was purchased from Laundry Alternative. I was a bit hesistant to do so after reading reviews of customer service problems on TreeHugger.com . However, I was eye-balling the Spin dryer that L.A. was also selling, so I figured I would experiment with their customer service through a $50 purchase. Besides, if things did not work out, I could get a Wonder Wash equivalent from Lehman's.
As has been posted previously here and elsewhere by many other customers, I received subpar customer service. After placing my order I received an automated response confirming the order. After about a week, my credit card was charged, but I never received my promised notification/tracking number indicating my item had been shipped. The Wonder Wash finally showed up announced 3.5 weeks after my order was placed, which is quite a long time for something that was purportedly in stock.
A month later I decided to order the Spin Dryer, because my hands would get sore from manually wringing out the clothes. . After placing my order and many days going by without my credit card being charged, I attempted to call the 888#but the voicemail box was full. I then emailed customer service and recieved a cordial response within 2 hours containing an apology that the item was out of stock . A month later I checked on the stock via an email (tel# still had full voicemail), and received an email a few days after my message stating that they were out of stock until the end of summer, but assured me that I would be contacted immediately when they were available. During this whole time the website still showed them in stock.
Now it is the end of October, and I have heard nothing back from L.A. During the wait I have watched the complaints from other customers grow here and on Treehugger, so I have given up on the vendor and the electric spin dryer, and I will instead look elsewhere for a hand crank wringer.
they seemed great! sent me the stuff, (though delayed my order by emailing me asking if i really really really understood that the dryer was a SPIN dryer and did not heat. yes, goddammit - i know it's a spin dryer.) got my order and all was good... until the parts started breaking. the drum is made of good stuff. steel rotation bar, drum is of heavy hard plastic, nice and thick. no leaks. - it's the bleeding frame that sucks. the suction cups break, and now the handle's going. anyway - emailed asking if i could buy a new frame, as mine was breaking (and here i thought maybe i was overloading the machine) they offered to replace the parts! great! free!
but then came the part. half a frame.
i politely emailed, saying that i needed a whole frame, or two suction cup parts. i thought perhaps i hadn't ben specific enough. OFFERED TO BUY AGAIN.
sent new part! great! free! ... wrong part. wrong size, wrong color - everything.
emailed again. finally becoming upset, i asked if they were sending me used parts or something?
got very rude reply, in which they finally informed me i was getting 'free parts' because of warrantee. they then scolded me (THE CUSTOMER) of not thanking them ever for their precious time and parts. (note: i offered to BUY THE FRAME several times-just so i could know exactly what i'm getting).
actually i ended each email with thanks, as well was quite polite until i couldn't stand it anymore.
finally got my parts - but suction cups are breaking again and handle is cracking. - will have to go through the nightmare again??
WTF laundry alternative.
yeah, i'll find a bleeding alternative alright.
--the wonder wash works great, so long as you can find a sturdy frame and new crank handle. the drum itself is high quality, and i love my machine.
it's the company mostly that sucks.
http://www.cyberbrands.com/pub/powerwashanddry.html
"Wash n dry clean" a google search should bring up a few sites. a couple on ebay, i've found.
I didn't have any customer service problems with LA. My card was charged a couple days after ordering (could have just been the delay in showing up on my online banking), and it arrived about a week and a half after ordering (damn UPS ground). It arrived with an instruction booklet and a myriad of parts. I put it all together without opening the book, but I immediately noticed the cheap plastic frame construction. Hmm...
I did my first load, noting the (ridiculously conservative) water/soap amounts. First thing that happened? Clatter, clatter, clatter, I hear inside... when I went to drain it, the well-designed drain "unblocking" plug fell out and clothes were blocking the drain port. I had to fish around inside and replace the filter/plug mushroom-cap. Bleh. The frame was also bending and swaying as I cranked, sometimes even popping out the hole-plugs in the sides. Ugh! Well, it was saving me quarters, so I was happy. Until it came to drying, which was a nightmare! Let's not even get into that, though, since the Wonder Wash wasn't to blame there...
Now, about 14 days into using the Wonder Wash as my primary clothes-support appliance, I have to say I'm sick of it. The washer can't even get out the simplest, newest of stains. It doesn't clean anything other than water-soluble dirt and stink. For example, I sometimes do work on my car, and I pay no mind to my clothes because routinely, I can run them through a washer and they'll get brand-new clean. But with my Wonderwash, I tried all sorts of tricks, washing with boiling-hot water and more soap than usual, cranking for 7 minutes straight, and I could barely get the stains to fade. And in all my endless cranking, I'm starting to hear snaps - most notably was the most recent crack, making the tip of the handle (the ball part) very loose and wobbly. The flimsy handle, the flimsy frame, and the flimsy construction make this a very crappy product overall, and I plan on taking advantage of LA's 30-day "guarantee" thing. Hopefully there are other portable/mini washers out there that can do the job better than "crap"... I can go to Best Buy and get a small portable washer, with spinning capability, for about $150, the price I would have paid for a Wonderwash and a spin "dryer" (it's a water extractor, dammit).
All in all, Wonderwash seems to be one of those as-seen-on-TV products with known flaws that's being marketed to people who buy the ad. It's far from a complete or reliable/usable product, cheaply manufactured and sold by a cheap company. It has the potential to be better - add a motor capability, strengthen the base, and add some kind of agitator on the inside and cut the "pressure cleaning" crap, and you might just have a good product. Meanwhile... pbbbbt.
Turns out they were out of stock on Wonder Washes at the time anyway. They were nice enough to e-mail me a few weeks later when they replenished their inventory to ask whether I still wanted to place my order, but by that time I had gotten mine through eBay. Based on what I've read above, I'm glad I didn't order from Laundry Alternative.
I put my Wonder Wash together the same day I received it, then promptly put it back in the shipping box and didn't touch it again for nearly five months. Something about the machine must have intimidated me, and for some reason I no longer relished the thought of cranking my laundry clean.
I dragged it out again a couple of weeks ago, because seeing it sitting there unused made me feel wasteful.
Let me say this right off the bat: It beats washing clothes by hand in the sink, which is what I had been doing.
But it's not a patch on a conventional washing machine. I'm only using the Wonder Wash until I can afford one of the former. I guess it's a reasonable choice if you're really into conservation.
I also find it more convenient than lugging clothes to the laundromat. It requires a little more work, but it doesn't take as much time (and doesn't need quarters!).
I've had pretty good results so far. I haven't had many stains to contend with, so I can't speak to how the Wonder Wash handles those. Wringing the clothes out is a bit of a pain, but since I do have a working gas dryer, I only have to wring them out well enough to get them from the sink to the dryer.
I've never had to deal with Laundry Alternative's customer service, but I can verify that most of the complaints about the Wonder Wash itself are valid.
The plastic frame is flimsy, wobbly, and creaky...if I had to guess which part will break first, that'd be my bet. The frame plugs constantly pop out...I'm not even sure what their purpose is.
I disagree with Laundry Alternative's recommendations on water and detergent measurements. They suggest 1.5 liters for the smallest load. I tried that and found that the clothes absorbed almost all of the water and soap! When that happens, cranking becomes a pain, as the clothes flop around unevenly inside the drum. As others suggest in the comments above, the drum should be about half full of water for an average load.
The suction cups on the bottom of the frame don't work all that well, so the Wonder Wash constantly slides around the countertop as it's cranked.
Gripes aside, for me, it's still better than hand-washing. I just wouldn't recommend the Wonder Wash as your sole washing apparatus, if you happen to have a choice in the matter.
I purchased Wonder Wash and the Mini Countertop Spin Dryer. I placed my order on Jan 4. Received a confirmation of my order and received the items on Jan 10. I also sent an email on Friday Jan 4 and received a reply on SATURDAY. Whatever issues this company had with customer service appears to be resolved. These products work and do everything promised. I will recommend this company again and will not hesitate to place another order if needed.
I think one of the main problems is the view that somehow anyone working in customer service is a peasant. I know this from personal experience. It's why I no longer do it. I'm not going to be treated as less of a person by people with much lower IQ's than mine. This attitude that you're somehow the queen of planet earth and can start demanding immediate results for everything you want. Get over yourselves, people. You use the toilet like everyone else.
If you treat others rudely, you should expect to get it back. Even if it's supposedly someone's job to be nice to you, no matter what. Act like a demanding ass, expect to be treated one. It's what you deserve.
1. The spin dryers are well made pieces of equipment, any claims to the contrary are simply false. The same is true of the Spin-
X by the way, they don't "break down quickly" either. Poster #34 is not well informed.
2. The Wonderwash is not perfect in every way but we have made a number of improvements including changing to a more expensive and sturdier material. We are not content to just ship cheap products that break. People should do more investigating before making these kind of uninformed comments. We actually spend a lot MORE time and money on product improvements than most companies.
3. The Wonderwash is the same as the Wonderclean or other products. Again this is false, ours is much better and prospective customers are welcome to ask us specifically why.
#55 was a fine customer, even though he posted a negative comment about us. He seems to think there was a need to pay for replacement parts, that somehow by paying he would get "new" or "better" parts. The truth is all the parts are the same, you don't get a higher quality part if you pay. However we were not able to convince him of this. We also didn't think it would be fair for him to pay as it was under warranty.
Does the Wonder Clean not have a drain? What about the handle? LA says the Wash has been reinforced with metal- is the same true for the Wonder Clean? What about the base on the Wonder Clean? I can't seem to find more than one angle picture on the Wonder Clean, whereas there are several for the Wash. I really need a product like this because hand-washing in the bathtub is just not cutting it! Thanks!
They could make the unit stronger. I had to reinforce mine (particularly at the handle connection) to make it strong enough for regular use.
The unit washed clothing well enough to remove normal dirt and they came out clean and fresh smelling. It does not remove stains as well as an agitator in an electric washing machine, but for normal day to day use it did the trick for me.
My brother in law had a different opinion and did his in a bucket with a T-broom/mop stick. Though I noted that after a while he gave upon on that and would take his clothes to commercial launderes or a laundromat, which can be an expensive proposition while travelling and not always available or an attractive alternative IMO.
With these conditions, I'd recommend it as an alternative to hand washing. I plan to get another one on my next cruise.
My Wonder Clean works at least as well, if not better than my way overpriced front loading washing machine. I can do a week's worth of laundry for my family of 4 in half an hour. No elecricity, no noise, no vibration shaking the house all day. I love it. I have yet to buy a wringer from Lehman's (I keep dropping hints, but apparently no one believes I really do want a wringer for Christmas, my Birthday, Mother's Day.....) so hand wringing is still an issue, but it still beats my beast of a machine.
Do it right the first time and get the WONDER CLEAN. The WONDERWASH is just another example of made-in-China rubbish.
I also had nothing but trouble with Laundry Alternatives. Lehman's is a reputable company that has been around for decades. I've ordered from them twice. Delivery was quick, and all was as it should be. I have no complaints.
As a side note, I decided to try this machine after our washing machine made us sick. I know it sounds absurd, but it's true! The whole family was sick for months on end, and no one could figure out why. Then our new washer (which we bought a month or two before the onset of our illness) began to stink, as did our laundry. I'll spare you the gory details, but it turned out to be MOLD! Our washers get infested with mold, which is then distributed on our laundry when it's washed. Then we walk around wearing mold infested clothing, and sleep between mold infested sheets! No wonder we were so sick! We were suffering all the same symptoms as people whose houses are growing mold in the walls and carpets, etc. And it was all from our brand new, High-Efficiency, water-conserving, eco-friendly(er), front-loading, washing machine! Apparently this is a common problem with newer front-loaders. Just do a search of "moldy washers" or "stinky washers" and you'll see what I mean. Although I've also read about top-loaders having tha same problem, so maybe it's even more universal. It's a good thing we have blogs, or I'd never have guessed the root cause, and we'd be getting sicker every day.
Yes, this device may require a bit more hands-on attention than we are used to, but there may be more reasons to give this machine a go than just the obvious ones like no more laundromat, and less environmental impact, etc. It may actually be beneficial for your health. We all got better once we started using the Wonder Clean and got rid of the washer. I'll never go back.